Delivery Information

Please Note: For smaller items such as Pick-ups and Machine Heads we will dispatch these by Australia Post and supply the buyer with the tracking details. ETA for delivery approx 3 - 5 days.

For larger consignments, such as Amplifiers depending on location we will use either Aust Post or StarTrak Couriers. Buyer notified of tracking details. ETA for delivery approx 4 - 7 days.

NB Insurance cover included in purchase price

Delivery and shipping costs

Delivery times are approximate; it is however possible to check online the status of the shipment by accessing the website with your e-mail address and password and going to "My Orders". SCHERTLER SA may, at its discretion, carry out the delivery of products ordered by a carrier other than our partners, or by any other means deemed appropriate. Any delay in delivery does not entitle the customer to refuse delivery of the Products, or to claim for damages or compensation. Shipments are covered by insurance for the total value of the items ordered. The methods of delivery generally provide that packages are delivered in the first instance to the address given by the customer. The customer will subsequently be charged for any onward handling of the goods to a home, office or shop address. SCHERTLER SA reserves the right to make delivery of products belonging to a single order in several successive deliveries. In this case, only one delivery charge will be made to the customer. If at the time of delivery there is an unjustified refusal; the specified delivery address is incorrect, or the customer blocks the delivery for whatever reason, even though SCHERTLER SA has correctly processed the order, the customer is required to pay the transportation costs in full. On receipt of the Products, the customer must inspect them immediately in order to ensure integrity and the possible appearance of any transport damage. Upon receiving the package, and before signing the delivery document (DDT), please make sure that the number of parcels delivered is consistent with those stated on our documentation and on that of the carrier. Always check the physical state of the package, paying particular attention to areas sealed with our custom adhesive tape. you detect any problems, sign "RECEIVED WITH RESERVE" describing the reason on the courier’s paperwork, e.g. Accepted subject to cardboard broken. If you sign without contesting any obvious damage, you absolve the carrier from any liability for damage incurred during shipping Any damage resulting from transportation must be recorded immediately and reported for insurance purposes Shipping costs vary depending on the amount, the total weight of the items in the cart and the destination. They are calculated automatically during the checkout process. If the "Free Shipping" icon is shown next to a product, the shipping costs for that product will be paid by SCHERTLER SA.